Política de reembolso

At SAFCFanShop.com, we want you to be completely satisfied with your purchase. If you’re not satisfied, we offer a simple return process. Please review our returns policy below:

1. Return Window: You may return unworn, undamaged items within 30 days of receiving your order for a full refund or exchange.

2. Return Conditions: All returned items must be in their original condition, with tags attached and in the original packaging. Items that show signs of wear or are not in resalable condition will not be accepted.

3. How to Initiate a Return:

   • Contact our customer service team to request a return authorization.
   • Include your order number and the reason for the return in your message.

4. Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

5. Refund Process: Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

6. Exchanges: If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the item you would like.

7. Defective or Incorrect Items: If you receive a defective item or the wrong item, please contact our customer service team immediately so we can resolve the issue at no additional cost to you.

8. Contact Us: For questions regarding returns or if you need assistance, please reach out to our customer service at 210-495-7676 or email us at Sales@safcfanshop.com

Thank you for shopping with SAFC Fan Shop!